Do you ship worldwide?

Yes! We are pleased to offer worldwide shipping. See shipping costs and delivery timeframes below. 

How long will my order take to arrive?

Orders are dispatched directly from our brands meaning that shipping costs and timeframes will vary depending on origin and destination of your chosen pieces. See shipping costs and delivery timeframes below. Please note that due to the current circumstances, occasional postal service delays may affect deliveries. Australia Post is experiencing extended delays within their network due to a significant increase in demand. It’s best to allow additional time to receive your order.

How can I track my order?

When you place an order you will receive a confirmation via email. Once the order has been dispatched (usually within 2 business days), you will receive all tracking details and updates via email.

How does drop shipping work?

RIISE Shop operates on a marketplace model, meaning we don’t hold any physical stock. Any order placed on RIISE Shop is dispatched directly by the brand. This means that if your order contains items from different brands, it will arrive in multiple parcels.

I hate getting unnecessary plastic and packaging with my online orders. Please tell me that RIISE Shop doesn’t do this?

We feel you. All orders placed on RIISE Shop will arrive at your doorstep in a 100% plastic-free packaging suite. Our shipping boxes are made from FSC certified recycled cardboard, and our wrapping papers, cards and stickers are made from recycled materials. Our focus is to keep the amount of virgin resources used to a minimum and to take responsibility for the entire lifecycle of our packaging, which is why all of these packaging elements can be easily composted or recycled at home.

Are RIISE Shop orders carbon neutral?

You bet! Reflective of our commitment to tread as lightly on the planet as possible, we offset the last mile, which in logistics-speak refers to the very last, and most important, leg of the delivery process i.e. how your order gets to you. As such, all RIISE Shop deliveries and returns are 100% carbon neutral. We are able to offset all CO2 emissions generated in our shipping process by supporting certified Carbon Offset Programs around the world that remove carbon dioxide from the air. We're excited to work with Grassroots Carbon and help ranchers modify land management practices to improve soil and ecological health, which captures and stores more carbon in soil.

 

Shipping Costs & Delivery Timeframes

Australian Customers:

Shipping From Cost Timeframe

Spend over A$300

Any designer

FREE Standard Shipping (domestic or international)

Domestic:

2 - 8 business
days for
delivery to
metro locations

7 - 10 business
days for
delivery to
regional locations

International:

6-27 business
days 

STANDARD delivery inside Australia  Australian designer  FREE Standard Shipping

2 - 8 business
days for
delivery to
metro locations

7 - 10 business
days for
delivery to
regional locations

STANDARD international delivery Any designer outside Australia AUD$15
6-27 business
days
EXPRESS delivery inside Australia Australian designer AUD$15

1-4 business
days

EXPRESS international delivery Any designer outside Australia AUD$25

2-7 business
days

 

NZ Customers:

Shipping From Cost Timeframe

Spend over A$300

Any designer

FREE Standard Shipping (domestic or international)

Domestic:

2 - 8 business
days for
delivery to
metro locations

7 - 10 business
days for
delivery to
regional locations

International:

6-27 business
days 

STANDARD delivery inside NZ
NZ designer 
FREE Standard Shipping

2 - 8 business
days for
delivery to
metro locations

7 - 10 business
days for
delivery to
regional locations

STANDARD international delivery Any designer outside NZ AUD$15
6-27 business
days
EXPRESS delivery inside NZ NZ designer AUD$15 1-4 business
days
EXPRESS international delivery Any designer outside NZ AUD$25 2-7 business
days

 

US Customers:

Shipping From Cost Timeframe

Spend over A$300

Any designer

FREE Standard Shipping (domestic or international)

Domestic:

2 - 8 business
days for
delivery to
metro locations

7 - 10 business
days for
delivery to
regional locations

International:

6-27 business
days 

STANDARD delivery inside US
US designer 
FREE Standard Shipping

2 - 8 business
days for
delivery to
metro locations

7 - 10 business
days for
delivery to
regional locations

STANDARD international delivery Any designer outside
US
AUD$15
6-27 business
days
EXPRESS delivery inside US
US designer 
AUD$15
1-4 business
days
EXPRESS 
international delivery
Any designer outside US
AUD$25
2-7 business
days

UK Customers:

Shipping From Cost Timeframe

Spend over A$300

Any designer

FREE Standard Shipping (domestic or international)

Domestic:

2 - 8 business
days for
delivery to
metro locations

7 - 10 business
days for
delivery to
regional locations

International:

6-27 business
days 

STANDARD delivery inside UK
UK designer 
FREE Standard Shipping
2 - 8 business

days for
delivery to
metro locations

7 - 10 business

days for
delivery to
regional locations

STANDARD international delivery Any designer outside UK AUD$15
6-27 business
days
EXPRESS delivery inside UK
UK designer 
AUD$15
1-4 business
days
EXPRESS 
international delivery
Any designer outside UK
AUD$25
2-7 business
days

EU Customers:

Shipping From Cost Timeframe

Spend over A$300

Any designer

FREE Standard Shipping (domestic or international)

Domestic:

2 - 8 business
days for
delivery to
metro locations

7 - 10 business
days for
delivery to
regional locations

International:

6-27 business
days 

STANDARD delivery inside EU
EU designer
FREE Standard Shipping

2 - 8 business
days for
delivery to
metro locations

7 - 10 business
days for
delivery to
regional locations

STANDARD international delivery Any designer outside
EU
AUD$15
6-27 business
days
EXPRESS delivery inside EU
EU designer
AUD$15
1-4 business
days
EXPRESS 
international delivery 
Any designer outside
EU
AUD$25
2-7 business
days

Rest of world:

Shipping From Cost Timeframe

Spend over A$300

Any designer

FREE Standard Shipping 

 

6-27 business
days 

STANDARD delivery
Any designer 
A$20
6-27 business

days 

Taxes & Duties

DAP (Delivery At Place)

We ship all orders on a DAP (Delivery At Place) basis, meaning all applicable import duties, taxes, and clearance fees must be covered by the customer when the import arrives.

GST & Other Sales Tax Included In Displayed Price

All product prices displayed on the site are shown in AUD, inclusive of GST/other sales tax or similar if applicable. The full amount paid for your order will be refunded in case of return, including applicable GST/other sales taxes. 

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