We want you to love your RIISE Shop purchase and hope you will use it for a long time. We encourage you to contact us via our live chat or firstname.lastname@example.org ahead of placing an order if you have any queries regarding colour, size or suitability. If you do place an order and change your mind or for any reason you are not completely happy with your purchase, you have 14 days from the date you received the order to return or exchange a product. All items need to be in brand new, unused and saleable condition with any original tags attached. Any returns/exchanges that do not meet our Returns Policy will not be accepted. All exchanges are subject to availability. Please note that fragrance, nail polish and candles are final sale and cannot be returned due to transport restrictions.
Please visit our returns portal to lodge a return or exchange. To submit a return or exchange you will need to enter your order number, select the product you would like to return and the reason of your return or exchange. Should you need any assistance, please don't hesitate to get in touch with us at email@example.com.
To minimise waste, we encourage you to reuse the RIISE Shop packaging when sending any items back for a return or exchange. Please ensure any other materials (such as jewellery boxes or sunglass cases) that came with your order are included.
RIISE Shop will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by RIISE Shop to be defective. For all other cases (including change of mind and incorrect fit), return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable. We recommend using a tracking service when returning the product; RIISE Shop cannot be held responsible for any lost or undelivered items.
We do! RIISE Shop will offset any emissions generated through returns and exchange postage.
You will be notified by email when your return/exchange has been received and has been deemed to be in brand new, unused and saleable condition. If you have requested an exchange, you will be notified by email when your new item has been dispatched.
You can choose to receive your refund either as RIISE Shop store credit or back to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Original shipping costs (and any local custom fees for DAP Deliveries) are non-refundable.
All returns and exchanges must comply with our Returns Policy. We reserve the right not to accept any return/exchange if the product does not meet these conditions.